Privacy Policy – The Legal Assist Co.

At The Legal Assist Co (ABN 45 409 101 964), we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy outlines how we collect, use, store, and share your personal information in the course of our business activities.

By engaging with us or using our services, you agree to the terms of this Privacy Policy and any future updates, which may be published on our website from time to time. We recommend reviewing this policy periodically to stay informed about how we manage your information.

What is personal information?

‘Personal information’ refers to any information that can reasonably identify an individual. This may include, but is not limited to:

  • Your name, date of birth, or gender

  • Contact details (e.g. email address, phone number, postal address)

  • Payment and billing details

  • Device or usage information (e.g. IP address, browser activity)

  • Information you provide when completing forms, engaging with our services, or communicating with us

  • Any other personal details required to provide you with our services

How do we collect personal information?

We may collect personal information directly from you or from third parties, such as through:

  • Contact via our website, email, or phone

  • Social media platforms or third-party websites you connect through

  • Online forms, surveys, or newsletter subscriptions

  • Invoice payments or service engagements

  • Interactions with our website or digital platforms (including cookies or similar technologies)

If you apply for a role with us, we may also collect information from referees, recruitment agencies, or publicly available sources.

Why do we collect your information?

We collect and use personal information to:

  • Deliver our administrative and support services effectively

  • Manage our relationship with you, including responding to enquiries or feedback

  • Improve our website, systems, and customer experience

  • Send updates, newsletters, or service information (if you opt-in)

  • Maintain legal and operational compliance

  • Consider applications for employment or collaboration

Who do we share your personal information with?

Your personal information may be shared with trusted third parties, only when necessary to carry out our business or comply with legal obligations. This may include:

  • Service providers, contractors or software platforms we use to operate our business

  • Financial institutions or payment processors

  • Business partners or advisors

  • Government authorities or regulators where required by law

  • Parties involved in a potential business transfer or restructure

We do not sell or trade your personal information.

Cookies and website usage

We may use cookies and similar technologies on our website to enhance your browsing experience and gather usage data. Cookies allow us to:

  • Recognise your browser or device on return visits

  • Understand how visitors interact with our website

  • Store preferences or personalise content

You can disable cookies through your browser settings, though some site functions may be affected.

Data security

We take reasonable precautions to safeguard your personal information against misuse, loss, and unauthorised access. These safeguards may include secure systems, access controls, and regularly reviewed procedures.

Information may be stored electronically or in hard copy, depending on the context in which it was collected.

Access and correction

You may request access to the personal information we hold about you at any time. If you believe the information is inaccurate or outdated, please contact us to request a correction.

To make a request, email us at: lucy@thelegalassistco.com.au

Complaints or concerns

If you have a concern about how your personal information has been handled, or believe we have breached the Privacy Act 1988 (Cth), please contact us in writing at:

lucy@thelegalassistco.com.au


Include your name, contact details, and a description of the issue.

We will respond as soon as practicable and aim to resolve any complaints in a fair and timely manner. If you are not satisfied with our response, we will advise you on further steps you can take, including contacting the Office of the Australian Information Commissioner (OAIC).